By the time they even tried to do anything, the guy apparently had fled the building. They drug it out one person after another. I had to flag down security guards several times to get any help. I do hope they get better, but I cannot spend my money at a dishonest place.I went to Hollywood Casino August 14, 2016, After hearing an annoucement on the loud speaker regarding a promotion drawing, I got up for a few seconds to swipe my card in the machine about 20 ft from where I was and before I could return to my seat, someone stole my money out of my machine. But I feel lied to, and when I tried to bring it to anyone that would listen at Hollywood, I felt ignored. After all, I am only one person and it is under $500. I want people to know about their dishonesty. I’ve never received a call from them.Īt this point, I don’t expect anything from Hollywood. I made several calls (many voicemails) and occasionally spoke to an actual person that said they would look into it, and get back to me. However, I spent much more than that, and to only be reimbursed for $100 felt dishonest on the part of Hollywood. But for only $100, which is $25 per week for the next 4 weeks. It took me several days and several calls (I left many voicemails), but finally someone answered the phone and agreed with me that I should have received the reimbursement, but that for some reason, I did not. After a while, I called about the promotion. I waited about a month for something to come in the mail with my reimbursed casino money. They said that we could spend up to $500 that day, and would be reimbursed that amount over a 4 week period. I thought it was too good to be true, so I asked about the rules behind the promotion. There was a promotion that would reimburse what we spent up to $500. It was my elderly father’s birthday and we had a great day. A few months ago, I visited Hollywood casino and signed up for the rewards.

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